Alexys Paris Voice Studio
Refund Privacy & Studio Policy
•1. Refund Policy:
All sales are final, no refunds except where applicable by California & Federal law. A credit shall remain on account until the expiration date lapses (in the case of voice lesson packages) or indefinitely in all other cases. 24 Hour Cancellation Policy (Section 6 – Below applies). Refunds may be issued at discretion of alexysparis.com (Alexys Paris Voice Studio – APVS). All sales are made through alexysparis.com and/or voicelessonsonline.com and are governed by the state of California law to the extent permitted legally.
Alexys Paris Voice Studio does not share contact or email addresses with any outside organizations.
•3. Vocal Lessons:
Vocal lessons are available online via Skype, or in person to anyone with the means to take lessons. Alexys Paris Voice Studio (APVS) provides lessons in person located at: Alexys Paris Voice Studio & The Voice Studio.
•4. Payment Methods:
Acceptable methods of payment – Visa, MasterCard, Amex, Discover, Union Pay, Paypal, or in person prior to the lesson. Upon prior approval Check or Cash in person at the end of the lesson. In the event of a late cancellation or no-show appointment, the prepaid lesson fee will be forfeited.
•5. Prepaid Lesson Fees/Refund Policy:
Pre-Payment – is due a minimum of 48 hours in advance unless other arrangements are approved by APVS.
•6. 24-Hour Cancellation, Rescheduling, Tardiness, Holidays, and Wrap-Up Policy:
Cancellation/Rescheduling – Regardless of circumstances, private lessons not cancelled or rescheduled at least 24 hours prior to the start time will be charged at full rate. Scheduled appointments can be officially cancelled via email: email@example.com or via text message or phone call/voice message: 415.255.1655. If the teacher needs to cancel a lesson, a make-up lesson may be scheduled at a mutually convenient time, or a refund will be given. Tardiness – If you arrive late to your lesson, your lesson will still end at its appointed time and there will be no make-up for the loss time. Holidays – Unless prior notice is given by APVS please assume that lessons are scheduled as usual during any holiday. Wrap-Up-Time – All teaching time must end 3 -5 minutes prior to the session’s end to finalize the CD, give final instructions, and for receipt of payment, if necessary. If the previous lesson runs late, you will be given your full-allotted time.
Lessons are booked on a first come, first serve basis. When inquiring about lessons, everything possible will be done to fit you in at your convenience, during the hours of service in a timely manner. Lessons can be booked in durations and in a series, as you desire when possible. (See package pricing Here.)
•8. Other Terms and Conditions:
Proof of purchase will be provided via email upon request unless payment is made using Paypal or Paymate. In which cases, you will receive a confirmation email from either of those two payment entities.
•9. Customer Support:
Most issues can be resolved in our new web system by making sure that you’re (first) logged in and (second) checking your membership panel “My Valuables” from the Login panel at the top of nearly every page. We have found that 9 out of 10 issues are resolved this way. Please make sure that you are actually logged into our site with your own account. If your question or concern cannot be answered by the tools and resources available in your membership profile, or you can not login, please send a note to the Site Admin firstname.lastname@example.org and include your first name and account email address. The membership panel is very helpful to organize your products and purchases, lessons, schedules and even class syllabus. We also feature video support showing the login process it’s really simple but some people haven’t experienced MiCASA™ login before (no usernames and passwords). The same video shows you how to enable and benefit from the advanced security techniques for your account. Thanks!
Alexys Paris Voice Studio reserves to the right to modify the Studio policy at any time.